Return Policies

RETURNS

Our return policy lasts 14 days. If 14 days have passed since the delivery of your order, unfortunately we cannot offer you a refund or an exchange.

An exchange is accepted only once. Any additional exchange will be at your expense.

Return shipping costs are not covered by ToeKit. Customers are responsible for paying the return shipping fees.

For any item received damaged or defective, we commit to exchanging it at our expense or issuing a full refund.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Several types of products cannot be returned. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Other non-returnable items:

  • Gift cards

  • Downloadable software

  • Certain health and personal care products

To complete your return, you must provide us with a receipt or proof of purchase. Please send an email as soon as possible with the subject line: Return of an item to the following address: support@EMAIL

There are certain situations where only a partial refund may be granted, if applicable:

  • Books with obvious signs of use

  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened

  • Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error

  • Any item returned more than 15 days after delivery

Non-Return Clause for Underwear, Bras, Swimwear, Intimate Products, Opened or Used Cosmetic Products, and Other Sensitive Products

Returns and Exchanges:

For hygiene and safety reasons, we do not accept returns or exchanges for underwear, bras, swimwear, or intimate products. These items are non-exchangeable and non-refundable.

Available Options:

Exchange: If you need another size or another model, we can send you the requested item. The shipping fees for this exchange will be at your expense. You may keep the original item.

Partial Refund: If you prefer not to keep the item, we will issue a partial refund of your order amount, minus the following shipping fees:

25 to 29 USD for one item.
35 to 40 USD for three items.

Opened Products, Cosmetics, and Other Sensitive Products

For hygiene and safety reasons, cosmetic products or any other sensitive products that have been opened or used cannot be returned.

However, we accept returns for opened products in the following cases:

Defective or Damaged Product: If the product arrives damaged, please contact us within 7 days with photos of the product and the packaging.

Order Error: If you receive the wrong product or the wrong shade, we will replace the product or issue a refund.

Return Process

Contact our customer service team with your order number and a description of the issue.

Wait for our approval before returning the product. Any unauthorized return will be refused.

Once the return is approved, follow the instructions provided to send the product back. Return shipping fees are the customer’s responsibility, except in cases of a defective product or an order error.

Refunds

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 24 hours.

Refund in Case of Delivery Delay

Delivery times may be affected by external factors or force majeure events. A delivery delay that does not exceed 30 days does not entitle you to a refund. Once this period has passed, you may submit a refund request.

Order Cancellation

Cancellation requests are accepted only if the order has not yet been processed or shipped.

In the event of cancellation of an order that has already been paid, a 10% transaction fee will automatically be deducted from the refunded amount.

These fees cover the banking and administrative costs related to payment processing.

If the order has already been shipped, it can no longer be cancelled. However, you may request a return once the package has been received, according to our return policy.

Refund After the Order Has Been Shipped

To be eligible for a refund, you must wait until you receive your package and then return it to the return address that will be provided to you.

Refunds in Case of an Incorrect Address

ToeKit is not responsible for the loss of your package if you provided an incorrect shipping address and your package has already been shipped. In this case, no refund request will be accepted.

Refund in Case of a Package Returned for the Following Reasons:

Incorrect or incomplete address provided by the customer

Customer absent at the time of delivery

Failure to pick up the package from the post office within the required time frame, 6 days after the delivery notice

If you were not at home on the day of delivery, or if the delivery company was unable to deliver your package, a notice will be left in your mailbox, or we will inform you by email so that you can pick up your package at the nearest post office.

You have 6 days to pick up your package. If this deadline is exceeded and your package is returned, the reshipping fees will not be covered by ToeKit and will be the sole responsibility of the customer.

If the customer refuses to pay the return fees and requests a refund instead, a processing fee of $19 will automatically be deducted from the refunded amount in order to cover the administrative and logistics costs incurred.

Late or Missing Refunds

If you have not yet received your refund, please first check your bank account again.

Then, contact your bank. There is often a processing delay before a refund is posted.

If you have completed all these steps and still have not received your refund, please contact us at support@EMAIL or by phone at NUMERO DE TELEPHONE.

Return Shipping Fees

You will be responsible for paying your own shipping costs to return your item.

Return Address

Please contact us so that we can provide you with the return address closest to your location. Please do not return the product to the address shown on the package.

For additional information, contact customer service by WhatsApp at NUMERO DE TELEPHONE. or by email at:

support@EMAIL